Rated 4.9 · 400+ Google reviews
UK's friendly IT & cyber security team · 20 years

Your IT,
fully managed. Zero headaches.

We handle your entire IT infrastructure so your team can focus on what they do best. Proactive support with guaranteed fix times and a 91% happiness rating to prove it.

Guaranteed fix times No jargon, ever For teams of 5–250
0
In business since 2006
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Customer satisfaction
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Five-star Google reviews
0
Customer service awards

Technology we work with every day

Microsoft 365 Microsoft Azure Amazon Web Services Google Workspace Cisco Meraki Fortinet Sophos Veeam Datto Dell Technologies
What we do

Everything your business needs from IT

One dedicated team covering your support, security, cloud and compliance — so you can get on with running your business.

Why Naylo

A tech team that feels like your own

For 20 years we've done IT differently — building real relationships, fixing things fast, and being honest about what you actually need.

Personal service

A dedicated team of IT experts who get to know your business, your people and your goals.

Guaranteed fix times

We commit to response and resolution times — and publish our performance for everyone to see.

Cyber security specialists

One of Sheffield's leading cyber security teams for small businesses — protection built into everything.

91%customer satisfaction
Dedicated account manager & engineers
Public performance & fix-time reports
No tie-in jargon — clear, plain English
4 customer service awards in 20 years
Customer happiness

We publish our performance — openly

No hiding behind jargon. We track and share our fix times, SLAs and satisfaction so you always know exactly what you're getting.

Guaranteed fix times, tracked publicly

Most issues are resolved in minutes, not days. Here's how our service desk is performing this month.

14 min
Average fix time
99.2%
SLAs met
<1 hr
Critical response
4.9/5
Ticket rating
How it works

Switching to us is refreshingly simple

A proven onboarding process that gets you fully supported and protected — without the headache.

1

Free IT review

A no-obligation audit of your systems, security and risks — in plain English.

2

Your roadmap

We build a prioritised plan and a transparent, fixed proposal — no surprises.

3

Smooth onboarding

We handle the handover from your old provider and get you set up, stress-free.

4

Ongoing care

Proactive monitoring, guaranteed fix times and regular reviews that keep you ahead.

Who we help

Trusted across UK industries

We support growing SMEs of 5–250 staff across regulated and fast-moving sectors.

Healthcare & care
Professional services
Finance & insurance
Manufacturing
Legal & accountancy
Charities & non-profit

"Honestly the best IT decision we've made. They feel like part of our team, fix things before we even notice, and we always understand exactly what we're paying for."

DM
Dana MercerPractice Manager, Apex Health Group
4.9 average from 400+ Google reviews
Get in touch

Book your free IT review

Tell us a little about your business and we'll be in touch within one working hour — friendly advice, no pressure and no jargon.

Reply within one working hour
Free 30-point IT & security health check
A clear, fixed-price proposal — no obligation
Thanks — we'll be in touch within one working hour.

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